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Delivery & Returns

Delivery & Returns

UK Postage 

Top Shelf Creps dispatches all packages from our address in the United Kingdom using a tracked and signed for delivery service (DPD, Royal Mail, UPS, DHL).

Orders are dispatched within 1-3 working days! If your order has to be sourced in, you can typically expect a delivery time of 2-8 working days.

Please be aware that dispatch times can differ depending on the product.

All orders are fully compensated and insured with the chosen courier.

Delivery updates with tracking information will be sent via email so you are kept informed on your order as soon as it's placed.

Top Shelf Creps will not be responsible for parcels that go missing due to incorrect/incomplete shipping address provided by the customer.

Top Shelf Creps will not be responsible for parcels that are not collected from the Post Office or Delivery Depot in the time-frame given on the courier website. These items will not be 'returned to sender' as our address will not be written on or inside parcels for obvious security reasons.

Any other items that do not arrive because the courier lost them will either be refunded or sent a replacement item out if available. This only occurs when an investigation is concluded with the chosen courier.

Delays can occur during busy periods, we will make sure you are updated from the moment you place an order.

International Postage

International postage costs will depend on the weight and value of the item, this price will be shown at checkout.

We use DHL Express or Royal Mail International for all International orders.

International buyers may receive a customs charge. Top Shelf Creps are not responsible for this charge and it must be paid by the customer. Failure to pay the customs charge will result in additional charges and the order being returned to us and you will not receive a refund for the initial shipping cost.

If you require a different international service, please do not hesitate to contact us at info@topshelfcreps.com

 

Refund Policy:

Top Shelf Creps is a reseller, not a manufacturer and therefore unable to hold responsibility for the performance, durability or longevity of the products sold. We are unable to provide refunds once a product is used; if the product was not used we would accept an exchange no problem. Please be aware that unfortunately this decision is final and cannot be overturned. 

You must send your return within 14 days of receiving your product or your refund will not be accepted.  In order to receive a refund, the product must be unworn, tags attached, in new condition with your order receipt included. Please ship your return back to us using an outer cardboard box, to ensure protection of the shoes and the shoe box, failure to do so could lead to damage meaning we would not be able to accept the return.

Please purchase a postage label using a tracked and signed for delivery service and send to the address above. We recommend using Royal Mail / DPD / UPS / DHL. Please refrain from using Hermes to send your return where possible.

Once we have received your return, we will check to make sure everything coincides with our Terms and Conditions and we will then process your refund within 3-5 working days. This will then show on your original payment method within 1-3 business days.

You will be responsible for the cost of returning the item(s) to us.

Return Address:

Top Shelf Creps

The Poplars,

Upton Road

Southwell

Nottinghamshire

NG25 0QB

 

Exchange Policy:

You must send your exchange back to us within 14 days of receiving your product or your exchange will not be accepted.  In order to receive an exchange, the product must be unworn, tags attached, in new condition with your order receipt included. Please ship your return back to us using an outer cardboard box, to ensure protection of the shoes and the shoe box, failure to do so could lead to damage meaning we would not be able to accept the return.

Please also be aware that our prices can fluctuate depending on size; if the price is different when requesting an exchange, you will be invoiced the price difference, once paid we will dispatch your exchange. If the invoice is not paid within 14 days, we will return your original order back to you.  Please allow 5-10 working days for us to process your exchange. If we are out of stock of the requested size, we will contact you via email to discuss alternative options.

Please purchase a postage label using a tracked and signed for delivery service and send to the address above. We recommend using Royal Mail / DPD / UPS / DHL. Please refrain from using Hermes to send your return where possible.

You will be responsible for the cost of returning the item(s) to us.

Return Address:

Top Shelf Creps

The Poplars,

Upton Road

Southwell

Nottinghamshire

NG25 0QB

International customers will be liable for any import duties that we incur when receiving your return/exchange. Initial shipping costs will not be refunded. Only international exchanges will require an additional shipping cost before being dispatched. ­­ 

For any further queries please contact our dedicated team at info@topshelfcreps.com

 

 

 

 

 

 

 

 

 

 

 

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123 Fake St.
Toronto, Canada

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